As long as the item is in brand new condition (unworn, unwashed, and unaltered), you can return it within 30 days of your purchase.
We are unable to accept exchanges. If you wish to exchange your item for a different size, color, etc., simply return the item and place a new order for the item you wish to receive. This is to ensure the most timely and accurate delivery of your items.
Additional non-returnable items:
- Gift cards
- Downloads
- Food, edible, or perishable items
- Undergarments
- Custom items
- Any items that were not purchased through the online store serviced by Wears The Trend*
For custom products, all sales are final.
Returns can be mailed to:
Please include the merchandise, packing slip, and a note explaining the return. Failure to include a packing slip or order number may delay processing of your return.
Once we receive the returned item(s), we will refund you the cost of the item(s) within about one week from when the item is delivered to us. The original shipping cost will not be refunded unless the product is damaged, incorrect, or incomplete at the fault of the company.
Refunds typically take 2-3 business days to appear in your account once they have been processed but in some cases may take up to 10 business days.
The customer is responsible for the cost of a return, unless the product is damaged, incorrect, or incomplete at the fault of the company.
*Purchases of products or services made outside of the online store cannot be refunded and are not eligible for replacement, exchange, or reimbursement of any kind.
Damaged, Incorrect, or Incomplete Orders
If your order arrives damaged, incorrect, or incomplete please contact us within 30 days of delivery.
If damaged, please provide photo evidence of the damage with your message and a prepaid return label may be provided via email. A replacement item will be shipped once the damaged item arrives at our facility. If inventory is unavailable to provide a replacement we may be able to offer another item of equal value or a refund for the cost of the damaged item.
If your order contains an incorrect item, please contact us and a prepaid return label will be provided via email. The correct item will be shipped to the shipping address provided. If for some reason the correct item is no longer in stock we will submit a refund or may be able to send a replacement item of equal value upon request.
We are not responsible for damages to merchandise once the item has been washed or worn.
See the online store Terms of Service for more information.